FAQ & SUPPORT
Answers to common questions before and after you fly.
Are your products genuine / authorized?
Yes. All drones and accessories are sourced directly from manufacturers or authorized distributors — no grey-market or counterfeit stock.
Where do you ship to?
We ship within Singapore and worldwide, including Central America. The shipping options and cost for your address are shown at checkout.
How long does shipping take?
Delivery times vary by region, and usually take a maximum of 14 working days.
What is your return/refund policy?
Returns and refunds follow the manufacturer's terms for each product.
Do products come with a warranty?
Yes — warranty coverage follows the manufacturer's terms for each product.
What payment methods do you accept?
We accept all major credit cards.
Do I need a license to fly a drone I buy from you?
Requirements vary by country and by drone weight/class. We recommend checking with your local civil aviation authority before flying — we're happy to point you to general guidance where we can.
Can batteries and chargers be shipped internationally?
Yes. Lithium batteries are shipped in line with international carrier and aviation safety regulations, which may affect the delivery method and time for battery orders.
Do you sell spare parts and offer repairs?
Yes — spare parts are available in the Accessories section, and our team can advise on repairs or point you to the right replacement part.
Can I track my order?
Yes. A tracking link is sent by email or WhatsApp once your order ships.
How can I contact support?
Email or WhatsApp us — see the Contact page for details.